Enrolment Officer - Dandenong, Australia - Chisholm Institute

Chisholm Institute

Verified Company

Dandenong, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The focus of the role is to quickly and efficiently assist all callers with their questions, providing accurate and timely advice, including converting new Chisholm apprentices into enrolments and new Chisholm employers into Employer portal users.

A combination of phone, face-to-face and online tools will be used to provide advice to prospective students and their employers.

The incumbent is a key and active participant of the Chisholm Apprenticeship Hub and effectively works within the Trades and Apprenticeship portfolio to secure a positive outcome for prospective students and employers.

Your key accountabilities will include but is not limited to:

Triaging all hub phone calls and walk-ins to ensure prompt and efficient handling of their enquiry working towards increase of employer and student satisfaction
Delivering focused efforts to convert enquiry through to enrolment
Providing accurate program advice to prospective students in line with their goals to ensure student satisfaction
Conducting enrolment interviews as a secondary component to the role undertaking suitability and pretraining review assessments to ensure student meets course requirements
Completing pretraining review interview with student to ensure suitability for enrolment into the course
Undertaking eligibility assessment and confirm student's eligibility status in accordance with the VET funding contract

ABOUT YOU

You will have an undergraduate degree qualified (ideally in business, commerce, marketing or public relations), or have equivalent experience in a similar role.

You will have previous experience in the vocational education sector, general knowledge of education and / or admissions and recruitment including experience in a face to face or phone based environment.

Your understanding of nurture marketing and student recruitment lifecycles, a working knowledge of VET funding contract and eligibility requirements coupled with experience in dealing with non-native English speakers from diverse backgrounds will be crucial to your success.

CRM experience will be highly regarded.

Aboriginal and Torres Strait Islander people are encouraged to apply.

OUR COMMITMENT TO DIVERSITY

HOW TO APPLY
Applications for this position close

9am Friday 13 January 2023.

Applications should include:
- a covering letter
- curriculum vitae
- contact details of three (3) referees

Valid Employee Working With Children Check
National Police Check
International Police Check (if applicable)
Verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
Certified copies of qualifications and transcripts

Chisholm Institute reserves the right to withdraw an advertised position at any stage.