Technical Specialist - Melbourne City Centre, Australia - EML

EML

Verified Company

Melbourne City Centre, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Technical Specialist:

VIC - Melbourne CBD Workers Compensation Full Time

WHY EML?
At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With over 4000 employees nationwide and ongoing growth plans, now is the time to join.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

_ Here are just some of the employee benefits we offer at

EML:
_

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Access LinkedIn Learning 18,000 courses to advance your professional education
Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

THE OPPORTUNITY

As part of our diverse team based in
Melbourne, you'll help make a positive impact on someone's life every day.

You'll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Claims Services, this exciting role requires a motivated self-starter to provide technical support and advice to our Case Managers.

You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This is a
full time, permanent role, based in our
Melbourne CBD office, with flexibility to work from home once trained.

YOUR RESPONSIBILITIES

Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
Assisting the claims teams in their achievement of performance measures
Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
Building and maintaining strong collaborative relationships with internal and external stakeholders
Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

ABOUT YOU

Strong technical experience within the Victorian workers compensation scheme
Previous experience as a technical specialist or similar role in workers compensation claims is preferred
Experience in managing relationships and competing stakeholder priorities
Superior time management and negotiating skills
Exceptional problem solving and strategic thinking skills
Experience in coaching and supporting others

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

If this position is of interest to you, **please.