Customer Service Officer - Macquarie Park, Australia - Douglass Hanly Moir Pathology
Description
Douglass Hanly Moir Pathology is an established and well-respected pathology practice, offering comprehensive, high-quality pathology across NSW and north-west Victoria. Our practice is managed by doctors for doctors and our success is driven by the innate understanding that Medical Leadership facilitates the highest standards of professional and operational excellence for the doctors and patients that we serve.
Position description:
We seek an enthusiastic
Customer Service Operator to join our vibrant Accounts Receivable department in Macquarie Park.
You will be an essential team member, and your responsibilities will include the following:
- Answering high volume inbound calls (over 3,000 calls per week across a team of 13).
- Delivering exceptional customer service in a fast paced health environment
- Collaborating with other team members to achieve tasks promptly
- Conducting office duties and other clerical duties as required, such as reviewing invoices, providing quotes, managing returned mail items and data entry on Apollo lab system.
We are looking for the following:
- Curiosity to understand new processes.
- Hardworking motivated individual
- Excellent communication skills and phone manners.
- Thrives in a fastpaced environment and is a team player
- Prior call centre experience is highly regarded but not essential
- Strong attention to detail with good time management skills
Location is office based at Macquarie Park with the choice to work full time or part time (4 days per week).
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