Customer Services Officer - Geelong, Australia - Barwon Health

Barwon Health

Verified Company

Geelong, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Status
Permanent Part Time

Program
Finance

Location
University Hospital Geelong

Salary
$20,000.00 to $30,000.00

Hours Per Fortnight
24.6

**Position Summary

Enjoy a role that will be varied, challenging and rewarding
Enhance your career with the largest regional healthcare service in Victoria
Be part of a team who are focused on providing the highest quality patientcentred care

About the facility:

Barwon Health is the major regional health provider for the Barwon South West region.

It is one of Victoria's largest regional health services with one of the busiest hospitals in the state, University Hospital.

We serve over 500,000 people through the efforts of over 8,000 staff and more than 1200 volunteers.

We provide care at all stages or life and circumstance through a wide range of services from emergency and acute to mental health, primary care, community services, aged care, and subacute/rehabilitation.

Care is provided to the community through over 28 key locations throughout the region

About the role:

Based in the Admissions Office you will provide outstanding levels of customer service to patients and public, presenting for admission or for enquiries.

Duties of the role include but are not limited to:

Collecting and recording demographic details in Barwon Health's Patient Management system for patients presenting to Admissions Office
Receiving and checking booking forms for patients
Recording booking information and prepare admission paperwork
Preparing admission documents for wards
Performing health insurance checks for insured patients.

About the culture:

You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated workforce who take pride in providing high-quality service.

You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation.

We are all dedicated to supporting the organisation in achieving our vision of - By 2050 everyone in our community enjoys the best health and wellbeing in Victoria.

Barwon Health staff benefits

Flexible working arrangements
Professional development
Access to employee wellness facility
Salary packaging
Social club
Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast

About the Geelong Region, AUSTRALIA
Sitting within one of Victoria's six regional health centres, Barwon Health serves the community of Greater Geelong and beyond.

Victoria's second largest city after Melbourne Derived from the local Wadawurrung name for the region; Djillong, (Geelong) is means "Tongue of Land".

Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
High standard of schooling options throughout the area
A stone throw from the Surf Coast and Great Ocean Road
Appreciate beautiful parks, rivers, walks and wineries
To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.

Diversity and Inclusion
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person's uniqueness.

We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We are also proud to be Totally Smoke Free.

**_ This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.
- **
Selection Criteria

Essential:
Can you please list Barwon Health's values?

Essential:
Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?

Desirable:
Are able to work a variety of day and afternoon shifts on a rotating roster?

Essential:
Are you able to work Weekends and Public Holidays?

Essential:
Are there any days of the week that you are unable to work?

Essential:
Briefly describe your experience that is relevant for this role:

Essential:

I agree, to commence employment, I am required to meet Barwon Health's immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy.

I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.

Contact Person
Brett Jobling

Contact Person Job Title
Head of Revenue & Customer Services

Contact Number

Alternate Contact Person
Anne Jamieson

Alternate Contact Number

Closing Date
20/08/2023