Support Consultant X 2 - Adelaide Region SA, Australia - The University of Adelaide

The University of Adelaide
The University of Adelaide
Verified Company
Adelaide Region SA, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

(HE05) $74,289 - $82,603 per annum plus an employer contribution of 17% superannuation applies.

2 x continuing roles available. 1 x full-time, 1 x part-time 18 hours per week (ideally over 5 days but open to negotiation).

Are you a people person with a passion for supporting academics in a fast-paced environment?


The University of Adelaide is seeking 2 x Support Consultants with exceptional customer service skills and experience supporting academics to join our Learning Systems team.


As a Support Consultant, you will be responsible for providing support to staff and students with a particular focus on supporting our academic community.

You will work closely with academic staff to understand their needs and provide tailored solutions and problem-solving support.

You will have the opportunity to develop your skills in a fast-paced environment, working with technology and emerging trends in education.


Experience in a technical support role is not essential but customer service and academic support skills with an aptitude to learn technical systems will be key to your success.


To be successful you will need:

  • The proven ability to resolve inquiries within agreed timeframes, working in a collaborative team environment.
  • Welldeveloped interpersonal communication skills with the ability to effectively develop productive relationships to sustain an excellent customer service culture, and to influence and mentor team members.
  • Ability to adapt to, and thrive in, an environment of constant technical change.
  • Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery and a commitment to positively comply with the associated behaviour expectations.

Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace.

The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.


It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading.

Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.


Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery.

We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.


We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits


These include:

salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.


Learn more at:

Your division's broader role
The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.


Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.
Applications close 11:55pm, 29 May 2023.


For further information

For a confidential discussion regarding this position, contact:
Leila Cerlienco
Manager, Learning Systems

P:
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