Customer Support Technician - Osborne Park, Australia - Immersive Technologies

Immersive Technologies

Verified Company

Osborne Park, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are looking for people with the technical aptitude, experience and passion in IT based systems to provide in-field and remote service and support to our customers across the Australian Pacific Region.

Desirable skills & knowledge including but not limited to:

Equipment simulators
Computer Networking
Software (installation & configuration)
Electronics
Audiovisual
Automated equipment
Mechanical equipment/components
Training delivery
Time management
Monitoring systems
Strong fault finding/troubleshooting
Gaming machines
Building access systems

What our role requires:

Field based technical support mostly within Western Australia as well as throughout the AUSPAC region as required (approx. 5060% travel under normal workloads)
Commissioning, maintenance, repair and upgrades to Equipment Simulators including:
Networking local PC servers to multiple components including projectors, motion base, operator controls and computers as well as troubleshooting errors or connection issues
Fault finding (Electronic) to board level
Adjustment and fault finding in electromechanical (moving) parts (examples can include vehicle pedals, joysticks, switches, dials)
Assembly of component parts, fitting of panels, brackets, ducting, equipment using appropriate tools
Hardware, computer and equipment component replacement
Software, PC and Server upgrades (or replacement)
Service equipment such as small Compressors, AC (filter cleaning / replacement) and projectors (replace lamps)
Deliver product training to customers which includes:
Formal 1 to 3 days product training curriculum
Advice and support to improve customer confidence, efficiency and competence in using product functionality
Physically active position with regular light to medium manual handling required

We offer:

A product that is designed, manufactured and supported in Australia
Full training and support
Paid for all hours worked on customer sites
Paid for travel (airport to airport) outside of normal working hours
Daily allowance when travelling
On Call and after hours call allowance
All tools, equipment and PPE provided
Laptop and mobile phone provided
Flexibility in travel scheduling, working from home, work schedule (when not on customer sites).

Our Company:

Our mission is to increase our customer's profitability by optimizing the safety and productivity of their operators. Immersive Technologies deliver on this mission through a highly effective workforce optimization strategy - aligning People, Process and Technology. This proven methodology reduces risk, proves training impact and effectively manages the training process.

We are the only worldwide equipment simulator supplier with a consistent and proven track record of delivering significant and measurable in-field cost reductions, productivity gains and safety improvements.