Aps 5 Level Complaints Officer - Brisbane, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency.

Located in Chermside, Brisbane QLD
12 month casual assignment, possibility of an extension, pending business requirements

The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints.

Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner

The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, NDIA Board, Independent Advisory Council and oversight bodies.

About the role

Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
Managing escalated complaints and ensuring strict deadlines are met.
Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
Coordinating correspondence, briefing and reporting functions for the Complaints Team.
Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

About you

Exceptional customer service
High resolution and deescalating skills
Previous experience working closely with internal and external stakeholders
Relevant experience within Health Sector and/or working with people with disability
Exceptional communication and teamwork skills
Has understanding and empathy towards people with a disability
Must be an **Australian Citizen