Afterhours - Call Centre / Customer Service - Balcatta, Australia - Global 360

Global 360
Global 360
Verified Company
Balcatta, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Description
Johns Lyng Group

  • Balcatta Location
  • Career Progression Opportunities


Do you have an outgoing & driven personality and love amazing customers by delivering the best experience possible for them during an important time.


  • Full Time-Permanent Position
  • After Hours roster based role varying from 12:00pm10:00pm
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Key Duties & Responsibilities:


  • Receive and handle calls from a diverse customer base
  • Create a memorable experience for our clients and their customers
  • Assist customers and corporate clients with specific enquiries
  • Provide a high level of personalised customer service
  • Work varying programs and Client portal's at any one time
  • Complete submission of client reports and quotations
  • Allocating of Emergency Trades for Makesafe works nationally

Criteria:


  • Strong customer experience background
  • Prior experience in an office based role
  • Confident and professional phone manner
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and achieve KPI's
  • Strong computer literacy
  • Positive attitude and a desire to go above and beyond to deliver high quality customer service
  • Background in a call centre environment advantageous, however not essential
  • Previous experience in the insurance or construction industry advantageous, however not essential

We Offer:


  • An immediate start
  • A respected organisation with stability and security
  • Support and guidance from experienced managers
  • A positive and rewarding team culture
  • Future career progression where great work is recognised and rewarded
  • Discounts on technology, cars, fashion, and leisure
  • Up to date technology and a modern office environment
  • Onsite parking

The Company:


  • Positioned as one of Australia's leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management's transparent and honest attitude towards staff, have had an enormous impact on the growth of this company.

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