Responsible Gaming Advisor - Perth, Australia - Crown Perth

Crown Perth

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness.

It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.

Crown Perth has a dedicated Responsible Gaming Centre on site that operates 24 hours a day, 7 days a week. An opportunity has arisen for a suitably experienced individual to join the team as a

Responsible Gaming Advisor (RGA) on a Full-Time 12-month contract.

Reporting to the Responsible Gaming Operations Manager, you will assist customers who may be experiencing difficulties associated with their gaming behaviours. This will include the provision of Crown's Self Exclusion, Revocation and Third Party programs. You will also foster relationships across all business units delivering safe play messaging and maintaining compliance and regulatory requirements.

To be successful, you will need to demonstrate the following:

Flexibility with working in a 24/7 operation on a rotating roster covering days, nights and weekends
Previous experience in a Human Service role or transferrable relevant experience
Casino Operations or Gaming experience beneficial
Demonstrated ability working in highstress, complex environments with a strong customer focus
Exceptional communication and conflict negotiation skills
Demonstrated ability to work effectively in a multidisciplinary team environment
Ability and confidence to work autonomously
Experience in setting and monitoring outcomes, meeting planned targets and deadlines, balancing competing priorities and achieving program outcomes
Compliance with and adherence to relevant policies and procedures
Highly compliant with management of confidential or sensitive information
Ability to maintain comprehensive and accurate records
Demonstrated ability to communicate and work constructively with culturally diverse groups
Knowledge and understanding of community networks

Qualifications required:

Successful applicants will be required to obtain WA, NSW, and Vic Gaming Licenses

What we offer you:
This is a full time 12-month contract position with opportunities for future development.

Crown Perth provides free parking, uniforms washed and laundered on site and free meals at our staff restaurant The Hive.

Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne, and Sydney properties.

Applications close:
Wednesday 20th September 202- Our Crown Community celebrates uniqueness and embraces diversity.

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

- #LI-CP

Primary Location:
Perth

Position Status:
Full Time