Business Officer - Sydney, Australia - Reserve Bank of Australia

Reserve Bank of Australia

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This Business Officer position plays an integral role within RBA's Payment Settlements Department based at Bella Vista. This is a fast paced operational and administrative role with a customer service focus.

The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.

As part of its responsibilities, the Department operates a number of key systems supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS).

As part of the team you will:

Play an important role in supporting these mission critical systems through the timely and efficient completion of daily operational and administrative processes.
Be first point of contact for assistance and problem resolution for internal users and external SWIFT, FSS and RITS Members.
Provide prompt and professional support ensuring all problems and requests are accurately recorded and resolved in a timely manner.
Monitor systems to facilitate early detection of issues.
Assist with the timely resolution of all production system incidents to maintain high levels of system availability.
Assist with development and maintenance of support procedures, user guides and other operational documentation as required.
This position is primarily a day shift position, however there is a requirement to participate, with advance notice, in Early (6:30am) or Afternoon shift (2:00 pm) arrangements from time to time as determined by management cases where there are staff shortages.
Some overtime or irregular hours, including weekends and public holidays may be required on occasion with mínimal notice.

Your team

Payment System Operations are undertaken by a team of 25, working across two sites, based at offices in Sydney and Bella Vista.

This position is based at Bella Vista.

You will work closely with Senior Business Officers and Assistant Managers to ensure daily operations are completed efficiently and in a timely manner.

Your background- Previous experience in an operations role of a financial institution supporting and/or administering a business system.- Proven experience in a customer service or help desk environment providing high quality support for both internal and external stakeholders.- Excellent attention to detail.- Ability to follow established procedures and complete tasks in a timely and accurate manner.- Excellent people skills and ability to work productively with other staff and as part of a team.- Proven aptitude for analysing and resolving operational problems.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.

Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy.

We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity.

As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.

We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
September 03, 2023