People Services Quality - Melbourne, Australia - Melbourne Water

Melbourne Water

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Number:

Work type:

Permanent Full Time

Location:

Melbourne
Docklands

Categories:

Human Resources

Our Organisation:

At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne's famous lifestyle.

We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use.

At Melbourne Water we are in the 'Decade that Matters' and we've got some ambitious goals to achieve. It's a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role:

Reporting to the Manager People Hub this role will deliver customer-centric service excellence of Melbourne Water's People Operational Services and to facilitate a positive employee lifecycle experience for all leaders and employees this will be achieved through:

Delivery of high-quality People Operational Services that support all core People Hub processes & procedures.
Deliver responsive expert advice and creatively resolve complex queries relating to employment conditions and People Hub processes and procedures.
Work with the People Hub Manager to identify continuous improvement opportunities and ensure all core People Hub processes & procedures are repeatable, scalable and measurable with a strong focus on enduser experience.
Facilitate and ensure compliance with People Hub processes & procedures, document management and control procedures are in place and regularly reviewed.
Provide mentoring and guidance to the People Hub Advisors to ensure the provision of highquality and timely customercentric service.

Skills and Experience:

Significant demonstrated generalist experience in a range of People services.
Experience with and knowledge of HRIS, including CHRIS21 and Cornerstone desirable.
Significant knowledge of workplace People policies and procedures including the ability to review and develop People policies and procedures to ensure they are best practice and are in line with current legislation.
Strong operational process experience and ability to track and record activity to monitor for performance and improvement opportunities.
Relevant experience in Employee Relations intervention and management with demonstrated ability in supporting ER case work.
Superior communication skills and a high level of customer service orientation when dealing with internal and external stakeholders.

For more information, please see the attached Position Description.

Culture at Melbourne Water:

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9 day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
Make an impact as part of a passionate team doing meaningful work to facilitate a positive employee lifecycle experience for all leaders and employees within Melbourne Water.
We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects firsthand.
People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.

How to Apply:

Closing Date:

Sunday 4th June 2023 at 11:55pm AEST:

Advertised:

19 May 2023 AUS Eastern Standard Time

Closing:

04 Jun :55 PM AUS Eastern Standard Time