Client Service Officer Nsw State Government - Parramatta, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Parramatta, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$35 per hour + Super | 35hours per week

NSW State Government | Parramatta Location
ASAP Start | Estimated 3month temp assignment, with a strong potential to extend

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$35 per hour + Super | 35hours per week:

NSW State Government | Parramatta Location:

-
ASAP Start | Estimated 3month temp assignment, with potential to extend

About the Company

Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.

About the Role
They are currently seeking an experienced Client Service Officer to join their team in Parramatta. Hybrid working conditions can be negotiated after training period. This is an estimated 3month temporary assignment, with a very strong potential to extend.

As a Client Service Officer, you will be responsible for providing high quality, consistent and timely Estate Planning & Administration services.

In this role, you will be responsible for however not limited to the following

Manage a busy caseload of roughly 4050 Deceased Estates
Deliver professional and empathetic customer service to clients and beneficiaries
Answer enquiries, providing timely and accurate responses
Facilitate the resolution of complaints and issues
Capture, process and lodge personal information into the system
Investigate, gather and collate information to support decision making outcomes
Collect and apportion assets
Processing payment of claims
Issuing closing statements of receipts and disbursements
Records and database management ensuring high integrity, accuracy and confidentiality
Contribute to continuous improvement initiatives
Ensure compliance with best practice and legislative requirements

About You
To be successful in this great assignment you will have the following

Demonstrated Client Services, Legal, Financial or Case Management experience
Previous experience within a complex/sensitive environment
Professional, resilient and empathetic interpersonal skills
Impeccable communication skills, both verbal and written
Strong computer literacy and proficiency with MS office suite
Superior organisational skills with the ability to prioritise and multitask competing deadlines/timeframes.
High attention to detail
Willingness to complete a National Police Check
Fully COVID vaccinated or medically exempt
Ability to commence and commit to the duration of the assignment

How to Apply

Only suitable applicants will be contacted