Service Performance Analytics and Reporting Lead - Melbourne, Australia - Victoria Legal Aid

Victoria Legal Aid

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | CBD

Job type:
Full time / Ongoing

Organisation:
Victoria Legal Aid

Salary:
$121,190 - $154,240

Occupation:
Accounting

Reference:
VG/2690

Looking for a motivated Service Performance Analytics and Reporting Lead to deliver service performance and analysis/insights to wider Victoria Legal Aid (VLA).

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Full time ongoing position available:

Salary based on experience, range: $122,401
$155,782 plus super:

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Attractive employee benefits including salary packaging and hybrid working

About the role:

As a Service Performance Analytics and Reporting Lead, you will oversee and enhance the service performance demand and modelling with the Criminal Justice Forecasting Model (CJFM) maintained by the Crime Statistics Agency and lead regular engagement with the Department of Justice and Community Safety Victoria, Court Services Victoria, and other agencies to better align system forecast modelling.

You will also work with our internal management to align and report on internal and externals service targets and performance and regularly coordinate with regional and programs areas on trends, risks and issues to support business needs in meeting these targets.

About you:

Experience in overseeing service delivery target setting, reporting and performance analysis preferably in public sector.
Demonstrated problem solving skills to liaise with stakeholders and analyses issues from different perspectives to find the best solution.
Ability to drive process review and implement change sin timely manner.
Welldeveloped conceptual, analytical, interpersonal and written communication skills to manage precision and accuracy in meeting tight deadlines.
Substantial knowledge of governance and administrative arrangements associated with general Government processes.

About Victoria Legal Aid:

We provide legal representation to those who need it most.

With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse.

Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits:

Family friendly, flexible hybrid work from home & office model
Training and professional development opportunities
Supportive team environment in modern offices
Salary packaging which allows up to $15,900 of your salary each year to be tax free

How to apply:

For further information review the attached position description or contact Simon Ho, Manager, Finance and Service Performance on

Applications close by 11.59pm on Tuesday 14 November 2023

Other relevant information:

VLA is committed to putting the safety and wellbeing of children first.