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    Desktop Support Officer - Perth, Australia - Axiom Technologies

    Axiom Technologies
    Axiom Technologies Perth, Australia

    3 weeks ago

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    Description

    Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

    IT Skills andExperience

    • 2+ years of Experience in Level 2/3 desktop support.
    • Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
    • Keep up with the Windows App and Update release information
    • Provide Web applications support for Edge or Chrome
    • Provide Cloud application support (collaborate with app owners where required)
    • Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
    • Familiar with AppV applications, MS Store Apps and packaged applications
    • Troubleshoot / find root cause for general performance issues
    • Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
    • Office license management or troubleshooting
    • Keep up with release information for MS Office and security updates
    • Support Office issues for native laptop or cloud applications
    • Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
    • Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
    • Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
    • Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
    • Good Client management and communication skills.
    • Should be able to troubleshoot if any application is not working due to network related issues.
    • Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
    • Good Understanding of ITIL concept & ticketing tool.
    • Accurately document all work performed through ticketing system including details.

    Personal Attributes:

    • Good knowledge of Infrastructure support.
    • Strong analytical and problem-solving capabilities
    • Well organized and extremely detail-oriented
    • Strong customer service ethic and great communication skills, both oral and written
    • Passionate about delivering quality no matter what you are doing
    • Can work both independently and in a collaborative team-oriented environment
    • A self-starter, motivated to push the limits and think outside of the box
    • Fondness for solutions that are simple, elegant, and effective
    • Ability to work with and maintain confidential information

    In-depth knowledge of:

    • Microsoft Office applications
    • PC\Laptop hardware
    • PC\Laptop peripherals, including printers

    Basic knowledge of:

    • Active Directory
    • Exchange
    • Apple OS
    • SCCM

    IT Qualifications

    At least two of the following:

    • PC\Laptop OEM Maintenance Certification
    • CompTIA A+ Certification
    • Microsoft Certified IT Professional (MCITP) certification in the desktop area
    • Microsoft Office Specialist (MOS) Certification

    Experience in a similar role

    • 2+ years of relevant experience.

    What next?

    If you are looking for that next challenge in your career and wish to apply for this role,please forward your resume to

    #J-18808-Ljbffr
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