Technology Support Officer - Brisbane, Australia - PRA
Description
CBD fringe location:
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$92k+ super:
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1 year Fixed-term:
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Work on some huge events in Brisbane
The company:
Our client are based in the inner Western Suburbs/ CBD fringe, and provide venue management and operational support at events enjoyed by people across Queensland.
Note:
This position is primarily based in the Corporate Office at Milton, but a substantial part of the role involves on-site support for venue operations.
Responsibilities:
- Provide technical support for data networks, key venue systems, computers, office equipment, desktop software, and telephony platforms.
- Address venue and client technical needs promptly, offering onsite and oncall technical services.
- Offer insightful advice to management regarding issues related to event systems' installation/use and their impact on venue operations or event delivery.
- Assist system administrators with support tasks like system account management, asset tracking, device onboarding, and routine troubleshooting and testing.
- Collaborate to ensure the service desk team meets targets for user onboarding, service monitoring, incident resolution, and service requests.
Your experience:
- Proficient in troubleshooting ICT issues for Field, Desktop, and Remote Workers, collaborating with team members, clients, external providers, and vendors for effective solutions.
- Solid knowledge of key technology concepts: desktop operating systems, networking principles, DNS, Active Directory, Azure Active Directory administration, Exchange mailbox management, machine imaging processes, Office 365 Administration, etc.
- Strong troubleshooting skills, capable of engaging stakeholders, assessing impacts, identifying root causes, and implementing solutions in highpressure environments.
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