Service Desk Analyst - Adelaide, Australia - NEC Australia

NEC Australia

Verified Company

Adelaide, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

With a major focus on technology to transform Smarter Cities, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business, Federal and State government customers.

Our vision is to shape and transform experiences for our customers, and their customers.

We now have new and immediate opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts on a permanent basis.

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Applicants must be Australian Citizens.

Full training will be provided.

Key responsibilities will include:

Providing exceptional customer service
Troubleshooting and problem resolution
Accurate recording of calls, incidents and service request information
Assigning incidents and requests to the correct support groups
Publishing and reviewing knowledge base articles

To be successful in this role you will:

Be able to work on a 24/7 rotating roster, after being trained
Be able to gain a National Police Clearance

We are now seeking people with recent experience in a customer service or service desk environment or similar. Who are self-motivated, with a positive attitude towards your work.

At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team.

We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.