Premium Client Services Coordinator - Moorabbin, Australia - Prestige Inhome Care

Prestige Inhome Care

Verified Company

Moorabbin, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full time role in a fun and supportive team
- located in our head office in Moorabbin

We are family work with families, family feel, family run

ABOUT THE ROLE

The Premium Client Services Coordinator is part of the Client Services Team, reporting to the Premium Client Services Team Leader.

The primary focus of this role is to ensure that new and existing clients' care needs are met through timely, accurate rostering of care staff who are a 'best match' to offer the highest possible level of professional home support.

The purpose of the Client Services Coordinator is to:

Ensure that new and existing client's care needs are met through timely and accurate rostering of well matched care staff
Ensure timely communication about schedules with clients, their family members and direct care staff
Support employee recruitments, induction and training activities
Respond to feedback and incidents, ensuring accurate documentation and investigation into causes to ensure continuous improvement of services
Assist with reporting and follow up
Provide leadership to direct care staff including phonebased advice, performance management, organisational engagement, carer meetings and skill/knowledge development
Contribute to policy, procedure and process development, audits and document control
Day to day relationship management with broker partners
Compliance with organisational and industry policies, procedures, standards and guidelines.

ABOUT YOU

Experience in service delivery
Excellent communication and interpersonal skills
Ability to prioritize and meet deadlines
Demonstrated selfawareness and selfmanagement ability
Computer literate for work processing, data base management
Proactive and focused on continuous improvement
Problem solver
Conflict resolution
Delivery of quality service that exceeds expectations

WHAT'S IN IT FOR YOU?

Work with a close knit, engaging and fun team
Know that through your work you are making a difference in people's lives
Work with a growing business with a great reputation in the community and the industry
Exciting Reward and Recognition programs
Regular social events and functions to recognise your hard work
Health and wellbeing initiatives
Access to an employee assistance program
A paid day off for your Birthday
Fun and enthusiast team culture

ABOUT US
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home.

Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

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