Service Desk Operator - Brisbane, Australia - Synergy Placements Pty Ltd

Synergy Placements Pty Ltd

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Synergy Placements is partnering with a QLD Government Department to help source for their service desk operator team.

Role Duties

Customer service experience working in a large Queensland government department
Extensive experience with Ivanti Service Manager Service Desk software
Extensive experience with PureCloud call management software
Extensive experience in supporting Apple and Android mobile devices using InTune
Experience providing excellent customer service to a diverse client base
Advanced communication skills in responding to clients with various backgrounds. e.g. Executives, Scientists, field workers,
Extensive experience in problem solving and troubleshooting techniques
Extensive technical knowledge background to work within a dynamic team environment.

Essential Qualifications/Certifications/Skills

Highly Desirable Qualifications/Certifications/Skills

Provide quality first point of contact for customers for ICT incidents and requests.
Respond to requests and incidents following the defined processes, including escalation procedures.
Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.

Personal Qualities