Inbound Aps3 Customer Service Professionals - Adelaide Region SA, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Adelaide Region SA, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

The Client
We are currently seeking multiple customer service professionals to join the team within a Federal Govt. Dept. contact centre based in the CBD.

The Role

Australian citizenship is mandatory to be considered.

Duties and responsibilities include:

Responding to client enquiries via phone and providing accurate and relevant information
Adhering to departmental KPI expectations and call volume requirements
Providing a positive and helpful experience for customers
Taking ownership of the calls, using initiative to achieve positive outcomes

About you

Skills and experience required:

A strong customer service focus
Sound interpersonal and communication skills
Good attention to detail with a sound focus on quality
Intermediate/Advanced computer skills
Ability to work as part of a team
Punctuality and reliability
Ability to problem solve

All applicants MUST currently hold a national police clearance that is no less than 3 months old.
Please submit your resume in word format ASAP.

If you are already registered with DFP, please contact your DFP Consultant to discuss adding your expression of interest for these upcoming opportunities.

Tyler Waterhouse

Note:
You may be required to provide evidence of your COVID-19 vaccination status.