State Service Manager - Perth, Australia - Diplomatik

Diplomatik

Verified Company

Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you a Leader who wants to make a difference Are your management styles in line with providing excellence in all you do and never compromise on quality? If yes, we want to talk to you

We have a permanent full-time role available to fill with one of our key clients.

The
State Service Manager is to lead the Service and Pre-Delivery Teams ensuring all work on the customer's machines is completed efficiently and to a quality standard that results in high degree of customer satisfaction.

Responsibilities include but are not limited to:

Meet and support customer expectations and maintain appropriate working relationships with all major suppliers
Manage a team of after market and administrative assistants whilst leading a safe workplace
Facilitate weekly face to face meetings with your team
Promote employee development and succession planning
Actively pursue Zero harm
Embrace the companies business system philosophy and be the advocate for the region
Liaise with the leadership team for preparation of forecasts and budgets to meet overall objectives of the company
Maintain revenue and cost related targets for the state
Collaborate with interstate branches to ensure effective development throughout the business
Market and promote parts and service capability to existing and new customers
Work with the National Parts Manager to optimise the parts inventory holdings
Assist customers through education on our products, service, warranty and technical support
Ensure customers have access to field service, parts personnel and other team members as and when required

Experience Required

Previous Managerial experience, preferably in the mobile equipment rental industry
Tertiary qualifications advantageous but not essential
Qualification in lean or continuous improvement highly regarded
Experience in the maintenance and operation of Mobile Elevating Work Platform equipment (desirable)
A Mechanical Trade Qualification
Light Vehicle or Heavy Duty (desirable but not essential)
A current driver's licence

Skills

Proven people management skills
Proven leadership skills
Proficiency in Microsoft Office Suite, e.g. Excel, Word, Outlook
Understanding of safety requirements and practices
The ability to establish and maintain effective relationships with customers, both internally and externally
Selfmotivated with an ability to manage time and workload autonomously and within the overall team environment
Excellent problem solving and communication skills

Please submit your cover letter and CV to us and we will be in touch.

For a confidential discussion, please contact Bec on to discuss further.