Service Manager - Melbourne, Australia - Macquarie Telecom Group

Macquarie Telecom Group

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us
There's something special about working for Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do We make a difference and we're #SoUnTelco in everything we do.

If you want to make a difference, then this is the place for you

Right now, we have a great opportunity to join our team.

We have a hybrid working environment of 3 days per week in the office, & 2 days per week working from home.

#LI-Hybrid

The Opportunity
The role of our Service Managers has a very special and key purpose within Macquarie Telecom.

With a focus on the operational management of a set portfolio of customers and associated services you will play a major part with the onboarding of all new customers into the portfolio along with organic order management.

You love

Having ownership across a multitude of customer focused initiatives
Giving customers an amazing and unique experience
Owning and Celebrating success

What you'll be doing

Act as a central point of escalation for operational issues within the portfolio. This includes faults, service delivery and billing issues. Identify the correct resolver group and allow them to resolve
Facilitate and drive all customer experience initiatives to overcome operational roadblocks & increase NPS
Working in partnership with Account Executives & Associate Solutions Architect to ensure retention and growth of all accounts is achieved.
Drive online adoption for ordering, billing requests, reporting, faults and service requests

Your ideal skills and experience

Have a minimum of 3 years telecommunications/IT experience in a related client facing Service Management or Account Management role
Have previous experience in facilitating delivery & support of standard IT/ carrier services (Voice/Data/Mobiles or Hosting)
Possess A highlevel understanding of the provisioning & processes of telecommunications services

If this excites you, lets chat.