Guest Services Concierge - Sydney, Australia - Bank of Queensland

Bank of Queensland

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Role

As Guest Service Concierge you will work closely with the Front of House Manager and will be the face and custodian of the BOQ client floor.

You'll be responsible for the welcoming of clients, guests and employees to the floor, providing a seamless experience upon arrival & departure.

The intention of the role is to ensure the client experience is delivered to the highest quality of service standards, whilst operating the space at maximum efficiency and productivity and providing guest services including storage of guest luggage, transportation assistance, directions, courier services, beverage offerings, relevant information about events and attractions in the local CBD area

About you

We are on the lookout for a high energy, friendly and personable Guest Services Concierge who has experience delivering exceptional customer service in a professional setting.

Excellent communication skills
Ability to work unsupervised, as well as in a team
Ability to deal with several tasks, either in person or on the phone
Understand instructions and complete tasks in a timely manner
High attention to detail
Strong time management skills
Customer Service/concierge/catering experience would be ideal
Good working knowledge of Word and Excel

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum
Paid volunteer days
Purchase annual leave
Discounted private health insurance plan
Employee Assistance Program (EAP)
A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ02754