Customer Service Coordinator - North Ryde, Australia - ZEISS Group

ZEISS Group

Verified Company

North Ryde, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ZEISS has been an international leader in the fields of optics and optoelectronics for over 175 years.

ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries and we are proud of our strong brand.

An exciting opportunity currently exists to join our customer service team in Macquarie Park as a Customer Service Coordinator.

We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask.

This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred).

If you are passionate about customer service and would love to work for a long established market leader in Medical Technology, then this might be the role for you

Key responsibilities Allocate, schedule, and manage all service tickets- Quote and seek approval for billable service work- Manage the Zeiss customer and equipment database in the CRM- Close collaboration with the Field Service Engineers to schedule, manage and close service tickets

Skills & Experience- Minimum 2 years' experience in a customer service, office administration support role- Exceptional customer service skills, including professional telephone manner, attentiveness, and patience- Previous SAP Experience is advantageous- Ability to manage multiple tasks and prioritize- Self-managed individual able to work with mínimal supervision- Strong organisational, communication and interpersonal skills- Intermediate to advanced computer skills in Microsoft Office and database management- Ability to learn basic technical features and common faults to assist customers with basic trouble shooting

Your ZEISS Recruiting Team:
Kellie Grant