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    Business Analyst, ACT, 12 Months - Australian Capital Territory - Infopeople

    Infopeople
    Infopeople Australian Capital Territory

    2 weeks ago

    Default job background
    Description
    • Stakeholder Engagement
    • Requirements Analysis
    • Salesforce Proficiency

    Key Accountabilities

    1. Engage with stakeholders across government to conduct analysis and develop documentation in a collaborative way, communicating effectively and efficiently with operational, managerial, and executive teams. This may include desktop/documentation reviews, analysis of policy, SOPs, and system-derived data, conducting interviews and facilitating workshops, direct observation-based studies, and co-design design/user testing activities with internal stakeholders and the community.
    2. Evaluate, analyse, and communicate project requirements on a continuing basis to a range of internal and external stakeholders. Mediate communications between technical and non-technical stakeholders in the project to ensure alignment and quality outputs consistent with required outcomes.
    3. Respond to questions and concerns from stakeholder managers and executives with supporting evidence inclusive of user research where applicable.
    4. Develop and iterate key documentation including (but not limited to):
    • concept intent and outcomes statements
    • current state and future state service depictions
    • user journeys, process and information flows
    • benefits realisation plans
    • service and system requirements/specifications
    • privacy and consent
    • test cases/scripts
    • system/service performance support material and standard operating procedures.

    Key Requirements

    • Experience with large size and scale change initiatives across people, process and technology, ideally with a customer/community/citizen facing element
    • Ability to develop relationships with partners and ensure quality practices and outputs for optimised outcomes
    • 5+ years of proven experience in business analysis and requirements gathering and documentation related to digital service design and delivery
    • Proficiency with Salesforce or similar platforms
    • Proven analytical abilities and experience developing Business Cases, Business, Customer and Data Journey Maps, Business Requirements Specifications, Feature/Functional Specifications and Non-Functional Specifications
    • Practical experience analysing and modelling (e.g. BPMN 2.0) business processes, and developing user pathways and information flows
    • Excellent communicator with the ability to translate data into actionable requirements
    • Advanced written and spoken capabilities
    • Strong team working abilities and demonstrated experience working in a multi-disciplinary team
    • Experience working in a hybrid waterfall/agile delivery framework
    • Relevant qualifications, and an understanding of the policy and technical issues around citizen digital identity is advantageous

    If this sounds like you:

    Apply Or drop me a line at OR give me a call on to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps

    Infopeople - Paula Britanico

    3776694

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