Internal Review Officer - Geelong, Australia - Talent International

Talent International

Verified Company

Geelong, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Details:

Location
Geelong

Salary
Up to AU$55.24 per hour

Job Type
Full Time

Ref
BBBH99766_

Contact
Liam Lasslett

Posted
about 5 hours ago

The Opportunity

This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team.

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews.

This role is based in Geelong.

12 Month initial term contract paying $55.24 per hour + Super.

The Role

APS 5 Internal Review Case Officer Your responsibilities will include:

Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
Undertaking evidencebased decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

About you

An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longerterm initiatives.
Experience supporting and working with people with disability and / or carers and family
Aged Care
Ability to manage a highvolume caseload
Excellent analytical skills and ability to work in a team dealing with complex information
Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal)
Ability to communicate outcomes both written and verbally
Strong ability to document cases in a CRM or similar system and experience with MS Office suite
You must be an
Australian Citizen to be eligible for this position

Please note
Successfully screened applicants will be required to complete a writing task prior to submission

APPLY