Customer Service Supervisor - Hunter Valley, Australia - WesTrac

WesTrac

Verified Company

Hunter Valley, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role
WesTrac is seeking a Customer Service Supervisor to join the Customer Solutions team at our head office in Tomago.

As a Customer Service Supervisor, you will be leading and inspiring a team of 11 Parts Sales Coordinators who are accountable for providing customer service to key WesTrac stakeholders.

The Supervisor is responsible for providing leadership, coaching and guidance to the team members to fulfill customers' requirements and ensuring a great customer experience.

Reporting to the Customer Service Manager, The Customer Service Supervisor will oversee the coordination of team workload, operational activities, and rosters to ensure the Customer Service Centre operates efficiently.

Key Responsibilities

Team Management activities including onboarding, performance reviews, rostering, training, and development activities
Collaboration with customers, internal and external stakeholders to implement best practice and continuous improvement initiatives
Resolution of customer complaints and issues in a timely manner
Actively promotes a safety mindset inside and outside of work and coaches and demonstrates ways to work more safely

Desired Skills & Experience

Certificate III in Customer Service, Business management or similar
Experience leading and coaching a team in a highvolume environment
Excellent customer service skills, with great negotiation and problemsolving abilities
Excellent communication skills, both written and verbal
High attention to detail and strong analytical skills
Excellent organisational skills, with the ability to manage conflicting priorities and deadlines

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA.

Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture.

As a WesTrac team member you will receive:

Competitive remuneration
Job security and serious potential for advancement
Refer a friend program work alongside your mates and receive up to $3000 for each successful referral
Annual Remuneration and performance review
Fitness Passport for the whole family
Income protection with 24/7 coverage
12 weeks paid parental leave
Online Learning Library to support your continued development
Salary Packaging + Novated leases
Ability to purchase additional annual leave
Discounted CAT Hand Tools

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact Dylan from the recruitment team on and reference Job No

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._