Field Service Coordinator - Clayton, Australia - William Adams
Description
A very exciting opportunity has become available for an experienced
Service Coordinator to join our busy
Clayton Metro Field Services Team.
ABOUT THE ROLE
In this full time permanent role, you will coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing "front-line" support.
Communication is paramount in this position to ensure our company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.
Your typical day in this role will include:
- Managing our Power Systems customers across Melbourne Metro
- Planning and scheduling all service jobs for our technicians in the field
- Liaising with our technicians for status reports and providing updates to our customers
- Work directly with Service Supervisors and Managers to ensure planned work is conducted within agreed timeframes
- Preparing invoices and work in progress responsibilities
ABOUT YOU
You are a self-starter who is willing to go the extra mile to get a "winning" result for all. You are a terrific collaborator and listener, with a great ability to think on your feet.
You will ideally have the following skills, experience and attributes:
- Excellent verbal communication and rapport-building skills
- Have an empathetic approach with a calm disposition
- Proven conflict resolution abilities under pressure
- Ability to work in a dynamic environment with moving targets
- Experience in earthmoving or automotive would be highly regarded (if you have a mechanical trade, even better)
- Experience working with various computer systems financial and operational
- Strong multitasking and time management skills
Why work with us?**Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
For any questions call our Talent Acquisition Team on
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