Customer Service - Perth, Australia - Labourpower Recruitment Services

Labourpower Recruitment Services

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are currently seeking an experienced, dynamic Customer Service Officer/Call Centre Operator to support a very busy call centre/customer service centre, to meet the operational needs of a large Waste Management Company in Welshpool,

Primary Roles and Responsibility

Provide a superior customer service experience with a positive attitude
High level administrative skills
Understanding of Operations and/or client care processes
Investigate queries, raise credits as appropriate
Provide quotes for temporary services
Set up customers, sites and services ready for scheduled services, or temporary services
Receipt invoice payments
Ensure that requests for assistance are directed to the appropriate staff member in a timely manner
Maintain a good working relationship with internal and external stakeholders
Investigate to resolution initial customer inquiries and complaints, unless escalation required
Communicate effectively and courteously with all employees and external customers
Any other duty as reasonably directed

To be successful you will need to demonstrate:

Working knowledge of data and administrative practices and procedures
Ability to touch type, (as you will be entering and searching data while on the phone to customers)
Ability to work independently and unsupervised
Be a proactive team member with a dynamic and committed work ethic
Great attention to detail
Excellent Communication skills both Written and Verbal
Trouble shooting skills
Must have current Driver's license and Reliable vehicle
Experience with Salesforce, Oasis and Google drive preferred but not essential
SAP experience required

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