Development Services Officer - Greater Adelaide SA, Australia - Halcyon Knights
Description
Position Description SA WaterDelivering trusted water services for a sustainable and healthy South Australia
Position Title
Development Services Officer
Business Group
Customer and Commercial
Manager Title
Team Leader Development Services
Business Unit
Customer Growth
Direct Report's Title(s)
Not Applicable
What is the unique purpose of the role?
What does the role do?
Key Accountabilities
Accountability Details
Put safety above all else
- Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g._ _under the influence of drugs, alcohol and/or fatigue).
- Assess and determine the Corporation's financial and conditional requirements in accordance with legislation and guidelines.
- Prepare accurate responses to customers and the Development Assessment Commission, and to developers/agents/surveyors, within specified timeframes.
- Check final plans forwarded by surveyors to ensure SA Water's statutory requirements are met.
- Review own cases periodically to ensure all reports are accurate and data integrity is maintained to process daily mail and maintain data integrity and correspondence.
- Achieve internal KPI's and ESCOSA service standards.
- Work as part of a team to share the workload and ensure customer service coverage throughout business hours.
- Deliver professional, clear and accurate customer service and advice across all functions undertaken in the Development Services Team.
- Builds relationships with internal and external customers, including relationship management with key customers.
- Strive to exceed minimum service levels for customers by working together to improve processes.
- Work as part of the team to deliver innovative options for customers connecting to SA Water services.
- As part of the development services team, ensure our service to customers are world class.
Foundation Knowledge, Skills, Experience and Qualifications
Essential or Desirable
Qualifications in Customer Service, Business Administration or Land Development related field, or equivalent experience
Desirable
Desirable
Demonstrated experience in Customer Service with excellent communication skills
Essential
Desirable
Understanding the principles of water and sewerage design and construction
Desirable
Demonstrated understanding of the Waterworks and Sewerage Act legislation and Corporate policies relating to land developments, mains extensions and connections
Desirable
Attention to detail and accuracy
Essential
Who you work with
- Customer Technical Services
- Systems Planning (Water and Wastewater)
- SA Water Engineering
- General public/building and plumbing industries
- Account Integrity and Billing teams
- Consultants/Consulting Engineers (public)
- Flexible hours and some after hours as required, some intra and interstate travel.
- To ensure your safety in performing the inherent requirements of the role, you will be required to undergo initial and subsequent medical clearances in addition to some immunisations as relevant to your position.
- Depending on the role you will be required to undergo initial and/or subsequent clearance checks to ensure your ongoing suitability for the role. These may include a criminal police check, traffic check, Working with Children and/or Working with Vulnerable People.
The Position
Description outlines what the requirements of
the role are.
The behaviours you demonstrate are
equally as important, and form part of
the inherent requirements of the role.
Safe Innovative Trustworthy Courageous Agile Collaborative
Version Issued Doc ID:
SAWT-HR-0050 Page 1 of 1
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