Total Loss Consultant - North Lakes, Australia - Auto & General Insurance

Auto & General Insurance
Auto & General Insurance
Verified Company
North Lakes, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

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Description

The role


To deliver excellence in customer service and effectively administer all required functions of the Total Loss process, adhering to all relevant legislative requirements.


Perform in a manner, with behaviours, habits and attributes that create excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of customer service delivery throughout the National & State employee group.


Position Accountabilities

  • Provide and excellent standard of customer service
  • Ensure salvage is released for sale at the earliest possible opportunity
  • Effectively manage compliance with WOVR (Written Off Vehicle Register) requirements in all jurisdictions
  • Maintain and administer data entry requirements for all salvage vehicles to enable accurate reporting
  • Perform relevant required tasks to support the processing and payment of claims
  • Maintain a standard of work that complies with internal policy procedural and legislative requirements
  • Compile monthly reports illustrating salvage return rates and reconciliation of salvage sold to written off
vehicles

  • Effective verbal & written communication skills. Manage a multi task 'blended' customer services role including inbound calls, outbound calls,
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Qualifications & Experience

  • Exceptional customer service engagement and service delivery
  • Excellent ability to prioritise work
  • Strong conflict resolution and management skills
  • Ability to understand an interpret legislation and policy conditions as it relates to the individual
  • Calm under pressure
  • Excellent team member who can positively support colleagues and our wider business
  • Strong written and verbal communications skills
  • Good Analytical and problem solving skills
  • Attention to detail and consistent high standard of output
  • Ability to adapt to season work volumes and accepting of change
  • Results driven
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