Enterprise Customer Success Manager - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Nearmap (not for Hatch)

Hatch is supporting Nearmap to find a great Enterprise Customer Success Manager (SaaS) to join their Sales and Customer Success team.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Nearmap.

About the role at Nearmap
This is a new role as part of our Go-To-Market strategy.

Reporting into the General Manager of Commercial Enterprise ANZ, you will be responsible for a strategic portfolio of Enterprise customers, understanding their needs, providing your insights and delivering comprehensive engagement for your customers.

You will be our customer advocate, ensuring the highest level of engagement, satisfaction and loyalty.

With customer retention and success as your main objectives, you will be able to identify churn risks and growth opportunities as you work with the account team to support a smooth renewal process.

You will also act as the voice of the customer internally at Nearmap, providing feedback and insights on how we can better serve our customers.

Seniority

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team.

Typically within 2-5 years of experience.

Responsibilities

Adoption and Success Management
Support customers gain value from the product / service. Including checkins, training, addressing blockers to adoption, and providing best practice advice
Customer Advocacy and Feedback
Advocate for customers by providing feedback to

internal teams on how to better meet customer needs

Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Strengths

Collaboration
Works with others by being open, clear in communication and listening to achieve goals

Problem solving

Identifies problems and develops logical solutions that address the problems

Learning agility

Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Nearmap.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$60, $120,000.00 per year

Schedule: