Customer Service Associate Longines Qvb - Sydney, Australia - Swatch Group

Swatch Group

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Longines

Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products.

Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance.

With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

The Role
We are currently recruiting Customer Service Associate for our beautiful Longines Boutique in QVB. Our Customer Service Associate is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up.

Experience within watches is not mandatory as we provide full training but a passion for impeccable customer service and the watch industry will be highly regarded.

Responsibilities
Client Interaction

Excellent communication and customer service skills
Ensure that the services are presented in a professional manner
Provide first level of technical assistance to clients

Technical

Conduct a detailed diagnostic of the timepiece, in order to determine the corrective intervention
Conduct quality control checks for watches returned from the service centre
Interacting with clients to ascertain their service needs and propose necessary corrective intervention

Operations

Perform administrative tasks
Engage proactive customer follow up procedures advising clients of delays / updates
Conduct weekly stock take

Retail

Resolve all client queries and provide solutions
Be able to sell watches at times when needed
Assisting with daily stock counts and yearly stocktake
Track own performance statistics

Training and Product Knowledge

Develop own knowledge base
Demonstrate complete knowledge of all product lines
Understand watch technology; watch movements, calibres by model, "how they work" and relate knowledge to clients as needed/ requested

Skills and Experience

Excellent communication and customer service skills
A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
Decisive, firm, courteous, customer oriented and able to handle stress
Impeccable time and organizational skills
Passion for watches and the Longines brand

Job Reference:
SGAU00486