Customer Solutions Manager - Melbourne City Centre, Australia - The GPT Group

The GPT Group
The GPT Group
Verified Company
Melbourne City Centre, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Together, we can do great things
We shape leading experiences across office, retail and logistics.

We're one of Australia's largest property groups, managing $32 billion worth of assets across the country.


Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good.

Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise create an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.


The role
We have an exciting, permanent opportunity for a

Customer Solutions Manager, a front of house, customer facing role to manage the smooth running of our premium office tower at Queen & Collins.


Queen and Collins comprises a 34 level A Grade office tower surrounded by three integrated heritage buildings across 34k SQM of office and retail space.

The building is an ever evolving neo-gothic architectural delight that has cemented its place as an iconic part of Melbourne's history.


This is a vibrant, front of house role working closely with a number of operations teams including property operations and management to represent, communicate and manage the tenant's day to day requirements.

You will also work alongside the Marketing and Customer Experience teams to execute a series of site-specific events and customer engagement activities.


What you will be doing

  • Acting as the property's Service Ambassador, the primary contact for all customer activities and tenant related queries
  • Developing partnerships with tenants, service operators, local council and community groups, advocating for the buildings as desirable destinations and meeting places
  • Overseeing the implementation of sustainability tasks and projects, with sustainability data collected, logged and reported within agreed timeframes
  • Tenancy data collection and reporting processes
  • General office management for the team
  • Assisting the Lease Administrator with collecting and maintaining lease documentation such as bank guarantees, direct debit, public liability insurances
  • Performing ad hoc projects

What makes you stand out
This role will ideally suit a customer service professional looking to step into the property arena.

You could come from a concierge or similar front of house operations role within hospitality, tourism, event management and retail for instance.


Key to your success will be your impeccable customer service orientation, motivation to build relationships, exceed expectations and your well-honed ability to prioritise and remain resourceful at all times.


What makes us stand out

We value our people

  • Enjoy flexible working arrangements and generous leave options.
  • Experience marketleading parental leave benefits including 22 weeks paid leave for either carer or childcare allowance once you return to work.
  • Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
  • Engage in comprehensive Wellbeing programs and benefit from marketleading policies and support tailored to diverse needs.
  • Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

  • Ranked within top 10 organisations globally by Equileap in its global report on gender equality.
  • Achieved number 1 real estate company in S&P Global Sustainability Assessment.
  • Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
  • Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in
  • Accredited Family Inclusive Workplace.
  • Committed to our second Stretch Reconciliation Action Plan (RAP).

Everyone counts

Let's get started
If this sounds like you then we want to hear from you
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