Project Officer - Sydney, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Department of Customer Service is looking for a Project Officer to join our team

Benefits

12 months DCS clerk grade 7/8 opportunity.
Salary range: $101,947 $112,849 + super, equal with experience.
Genuinely flexible working arrangements.
Excellent career development and learning development opportunities.

About Us
The Department of Customer Service is transforming the way NSW Government agencies interact with customers.

We are passionate about putting the customer at the centre of everything we do and adopting innovative technologies to make government work better.

The Department of Customer Service is regulator and service provider, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work within our Agile Portfolio Management team. Our portfolio includes over 400 projects valued at over $700 million.

Our mission is to become a trusted customer centric service provider, enabling agencies to deliver personalised digital experiences to NSW and this vacancy will provide a pivotal role in achieving this.

Understand more about the Department of Customer Service - here.

Your responsibilities will include:

Provide a range of project management and support services, ensuring project and administration activities.
Provide advice and support to project managers and program managers on governance, administration, and reporting.
Manage the project/program support for large programs or portfolios that have 10 to 25 projects actively running.
Coordinate and complete reporting for Steering Committee reports, program reports, project reports and other reports as required.
Support large program procurement activities and produce procurement documentation.
Develop and maintain customer, stakeholders and vendor relationships through effective communication, negotiation, and issues management to ensure project deliverables are met.
Coordinate working groups, committees, and consultations to facilitate exchange of information and support project completion in line with project plans

About you:

Experience in a project portfolio, program, or project management team as a team member, who was responsible for supporting governance, reporting and multiple ongoing project approvals.
Ability to balance competing demands to ensure that project objectives are achieved.
Experience in meeting day to day project activities while identifying risks, issues and assessing the impact of action options for resolution.
Experience and knowledge of project and program delivery methods, include agile, waterfall and hybrid.
Proven experience in managing multiple work assignments and prioritising workload.
Data reporting skills, able to analyse the data in Excel, and other tools, find trends and make recommendations.
Experience in agile ways of working (highly desirable).
Relevant qualification in project management related field (desirable).
Prior knowledge of government processes, governance and whole of NSW government project approval and delivery frameworks will be (highly regarded but not essential).
Experience using SAP or other ERP financial system (desirable).
Experience using a records management database such as TRIM (desirable).

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

Closing date: 4 April 2023, 09:59 am

What we need from you:

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.