Application Specialist - Sydney, Australia - InMoment

InMoment

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

YOUR OPPORTUNITY

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Application Specialist is an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service excellence. The Application Specialist works with a Customer Success Manager or directly with the customer under moderate supervision.

Application Specialist reports to the Service Delivery Manager, and the team is currently based in
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Sydney, New Zealand and Singapore. The role provides a superb training environment for learning best practices in enterprise feedback management, customer experience (CX) and Voice of the Customer initiatives in a high-growth and rapidly evolving environment.
WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.
We are dedicated to our gamechanging mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hypermodern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store
Are you ready to #OwnTheMomentsThatMatter with us?
WHO YOU ARE
3+ years experience in technical implementations, solution design, client success, technical project management would be awesome
Bachelor's degree, preferably with a technical emphasis
Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
Proven ability to listen and understand customer needs with an empathetic ear
Independent thinker, creative problem solver, an exceptional eye for detail
Work directly with clients to troubleshoot and resolve technical/systemrelated issues and questions
Ability to work in a highenergy technical team environment as a team player
A selfstarter, who is well organised and able to work under the constraints of strict deadlines and short turnaround times on multiple tasks and projects
Able to communicate complex technical details to a nontechnical audience and foster credibility with a technical audience
Conduct quality reviews for deliverables
Agile development methodology experience is preferred
Proficient using HTML, CSS, JavaScript, Excel and SFTP is preferred.
Data and techsavvy

WHAT YOU'LL DO

Support the Customers and Customer Success Managers in configuring CX programs
Support team members in scoping client needs and requirements
Implementing technical solutions, e.g. configuring surveys, dashboards, reports, etc. using InMoment Platforms
Creating user accounts and other system administrative tasks
Conducting quality reviews for implementation deliverables
Maintaining/updating project & solution documentation
Utilising InMoment Platform knowledge to share best practices for solution implementation throughout scoping process
Recommending implementation methodologies and best approach
Leveraging product knowledge and understanding client needs to identify new features and enhancements
Working with predominantly internal stakeholders to troubleshoot and resolve client's technical/systemrelated issues and questions
Work on multiple projects simultaneously and deliver these projects in accordance with project timelines.

WHAT YOU'LL GAIN:

Autonomy
We trust our employees and offer an extremely flexible work schedule
Automatic day off for your birthday, we want to celebrate
you and the moments that matter:
An opportunity to work remotely in your own space
Generous paid leave, we highly encourage you to take the necessary time off to switch off
Net payment allocations for health insurance
Fun, innovative, collaborative, supportive working environment
Inclusion and Diversity teams
Women of InMoment and InMovement
Continuous learning and development opportunities
An opportunity to truly make an impact in a global organisation. Come join our team

KEY RELATIONSHIPS

Reports to Team Leader, Technical Success
LOCATION
Sydney, Australia (Hybrid/Remote)**_At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creativ