Advancement Operations Coordinator - Melbourne, Australia - Swinburne University of Technology

Swinburne University of Technology

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

The Advancement team at Swinburne University of Technology are looking for an Advancement Operations Coordinator to join their team

The Advancement Operations Coordinator is key part of the Advancement Operations team, led by the Manager, Advancement Operations.

The coordinator is responsible for developing a high-level in-depth knowledge of Advancement business systems and processes quickly to deliver a pipeline of service requests to the wider Advancement team, enabling the University's philanthropic, alumni and stakeholder engagement strategies.

The coordinator will be expected to support the Data and CRM Leader, providing project delivery of small
- to medium-sized projects and support for large-scale projects within Advancement that have an operations dependency.

This position demands a strong commitment to providing high quality customer service to all clients whether they are Advancement colleagues or external to the team.

The incumbent requires the ability to assess client needs quickly and accurately and act upon them appropriately.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

Excellent written and oral communication and interpersonal skills, including the ability to develop positive and productive working relationships with, colleagues, students and other stakeholders.
Demonstrated experience using relational communication software, and marketing platforms such as NetCommunity and Campaign Monitor to engage audiences.
Experience prioritising competing workloads and deadlines; managing expectations while showing sound judgment and an exceptional level of sensitivity
An understanding of relational databases and ability to work effectively with complex data sets.
Effective analytical and problemsolving ability.
Experience of working in Higher Education.

Qualifications

A degree with subsequent relevant experience; or extensive experience; or an equivalent combination of relevant experience and/or education/training
Experience of working in a philanthropic setting
Experience with Fundraising databases, such as Raiser's Edge
Experience in gift processing, such as the processing of checks, credit cards, and electronic funds

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

Every Swinburne learner gets a work experience
Every Swinburne graduate gets a job
Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
Wednesday 28th June 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants