Operations Optimisation Analyst - Barangaroo, Australia - TPG Telecom

TPG Telecom

Verified Company

Barangaroo, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Exciting time to join a top 100 ASX listed business with big goals

Hybrid working arrangement, mix of working from home and the office
Awesome company culture and benefits

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity
The Operations Optimisation Specialist supports the development, maintenance, and optimisation of Customer Operations performance reporting.

The role generates regular, proactive and/or ad hoc insights to support organisational decision-making and the identification of improvements to customer experience and operational efficiency.

Responsibilities

Understand issues, trends, and opportunities within Customer Operations
Support the production and optimisation of operational, management and executive reporting on a daily, weekly, monthly, and quarterly basis.
Develop, maintain, and improve reporting that is impactful to the business
Design and creation of impactful PowerPoint or other visual presentations
Maintain the source of truth for KPIs and scorecard definitions, methodologies calculations
Centralise, align, and automate reporting across TPG Telecom brands
Create astute, clear, concise, and easy to consume reports for various stakeholders to ensure insights are understood and actioned
Communicate trends, issues, insights, and opportunities using data and visualisations to both technical and nontechnical stakeholders, in creative and relevant ways for the problem statement at hand

Knowledge and experience
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Service industry experience, preferably relating to contact centres

Ability to extract
data for analysis from disparate data sets, provide insights for delivering actionables and reporting. Ability to understand business problem statements and arrive at datadriven solutions and recommendations

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Project support / Business Partnering experience
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Strong presentation skills with ability to Interpret data and craft the narrative to tell the story for Executive and Senior leadership as well as our partners and stakeholders
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Strong Team Culture. Ability to work well as part of a team but also can work autonomously

Benefits and perks

Flexible hybrid way of working (work from home and office)

- 'Stay Connected Mobile'

Access to a free mobile plan

- 'Stay Connected NBN'

Access to a free NBN 100 plan

- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Bolder and better together

We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant._

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
LI-Hybrid #LI-SM1