Retention Marketing Specialist - Melbourne, Australia - Veritas Recruitment

Veritas Recruitment

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Global brand - Mulgrave Head office

Attractive salary on offer $$$
Position available now

We are looking for an experienced Retention Specialist who can drive the design & implementation of the customer retention strategies to increase loyalty and retain business.

This is a great opportunity to join a leading, long established, and successful business that continues to maintain a dominant position within their industry.

Reporting to the Aftersales Manager, responsibilities in this position include:

Design and implement customer retention strategies to increase loyalty and retain business.
Increase customer retention with a positive result on budget achievement.
Liaise with the Marketing team and Creative Agencies to develop tools to assist in attracting new and lapsed customers.
Manage monthly pricing and performance reporting including insights, incentives, and bonus'.
Manage the quality, integrity and accuracy of data in liaison with Retail Marketing Service Provider and local dealer network.
Develop market retention targets, address any negative sales trends and exploit new sales opportunities.
Oversee the interfaces / data integrations for the Retail Marketing Service Provider.
Collect and publish best practices for retention management.
Analysis and prognosis of impact/ potential from major technical campaigns/recalls.
Identify major retention risks based on ongoing tracking and suggestion of countermeasures.

Located at this large corporate head office located in the Southeastern suburbs, this role forms a key part driving customer loyalty, sales, and business growth.

Ideally you will have;

Bachelor's degree in sales, marketing, or related field.
Previous experience in sales, marketing, or related field is highly desirable.
Ability to operate with a sense of urgency and deliver to deadlines.
High level of communication and interpersonal skills.
Exceptional customer focus & strong attention to detail.
Automotive experience welcomed but not essential.

You will be an excellent communicator with strong time management skills, commercially sound and target/KPI orientated with a can-do attitude and high level of efficiency.

This is a maximum term contract opportunity with full leave entitlements.

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