General Manager Network Performance - Melbourne, Australia - Metro Trains Melbourne

Metro Trains Melbourne

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

21 April 2023

Operations Melbourne Full Time

Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success.

You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service.

Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

Position Purpose Statement

We are seeking an experienced senior leader to bring their strategic thinking and leadership skills to determine opportunities to improve the performance of the railway.

As the General Manager, Network Operations, you will work collaboratively with all Operations, Maintenance and Projects areas of the business and will lead and drive the continuous improvement focus for the Annual Performance Improvement Plan (APIP).

This role will push the business to implement performance opportunities rapidly and safely by making every second count in the delivery of passenger services.

Additionally, this role will partner with each of the General Managers in the Passenger Delivery, Network Integration and Project teams to own and drive effective outcomes.

This is an excellent opportunity to be part of a high performing Senior Leadership Team that will help shape the overall organisational outcomes and culture.

What's in it for You?
Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level
Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.

Work-life balance options including flexible working arrangements, 14 weeks paid parental leave, and purchasing up to 4 weeks of additional leave per year.

All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

About the Role

As the General Manager, Network Operations you will:
Develop and implement both short term and long-term strategies to improve the network performance of the operating railway
Assist the Network Integration Division in the drafting of the Strategic Network Plan (SNP), in addition to ensuring Passenger Delivery programs are delivered within documented timeframes
Define and measure all levels of operating performance, including the reliable and punctual delivery of train services, and recommend opportunities to improve these metrics
As part of a cultural focus on improving operating performance, provide a constant disciplined approach and drive to network performance on a daily basis, and leading an ethos of "every second counts" to the railway
Deliver an updated Annual Performance Improvement Plan (APIP) report each month noting the programs that are delivering improvements, accurately measuring these, while recommending new programs based on data that will improve the performance of the railway
Build and lead a high performing leadership team who maintain efforts to continuously improve the performance of the railway

About Us

Our aim is to promote work/life balance, allow members to bring their unique selves to work and be truly focused on a common goal which is to provide a world-class railway service.

Furthermore, you will work in a highly supportive team environment that empowers you to make decisions, values your ideas and contributions, and encourages career development.

At Metro we believe that inclusion is the achievement of a work environment, in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to our success.

We place a significant focus on increasing women in our workforce and have made substantial efforts to increase the number of women in train driving, engineering, and senior leadership roles.

We also have our commitment to social inclusion employment for people from under-represented groups and those facing barriers to employment.

Qualification, Skills, and Experience
To be successful in this role you will have:
Tertiary qualifications in a Business, Project, Engineering or similar
Formal training and certification in program or project management (e.g., PRINCE2, PMP, MSP, Agile/Scrum) - desirable
Formal training and certification in Change Management (e.g., PROSCI) - desirable
Significant senior leadership and business transformation experience in railway operations, projects, maintenance, strategy, business planning or similar
The ability to communicate effectively, influence others, gain cooperation and be highly articulate and engaging when communicating information to staff and stakeholders
A proven track re