End User Services Group Manager, Customer Services - Parramatta, Australia - eHealth NSW

eHealth NSW

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Permanent Full Time

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Position Classification:Health Manager Level 5
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Remuneration:$157,540 - $176,641 per annum (plus 10.5% superannuation)

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Hours Per Week:40

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Location:Flexible work options include a mix of work from home and from other offices in Chatswood, St Leonards, Parramatta and Charlestown

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Requisition ID:REQ378761

About us
eHealth NSW enables patient-centred care in NSW by providing technology services which connect people, data and systems.

We partner with health agencies and the technology sector to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community.

Focus areas for eHealth NSW include core clinical systems, infrastructure, security, workforce and business management systems, data and analytics as well as digital innovation.

If you would like to learn more about eHealth NSW, visit our website.

About the role

We are looking for an End User Services Group Manager to be responsible for leading, driving and managing the provision of managed desktop services including but not limited to, Desktop Support, Onsite Support, Professional Services, Managed Print and other end user related services.

This includes strategic planning for and delivery of End User Services to NSW Health Local Health Districts, and agencies, including eHealth, HealthShare NSW and Pillars.

This role has significant impact on the achievement of required performance and service levels whilst negotiating and managing competing strategic and operational objectives.

This role is part of the Customer Services leadership team and will be a key role in delivering End User Services related activities for a significant change program within the branch.

The role will be required to build long-term strategic partnerships with senior stakeholders, internally and externally including vendor relationships.

This position may require occasional travel to other NSW Health sites.

We have the systems and policies in place to support flexible working, which may include a mix of working from home and / or in one of our offices.

Take a look at the POSITION DESCRIPTION for more role information including the selection criteria.

About you
The skills, knowledge and experience we are looking for in you include:

Demonstrate a collaborative and team-centric approach
A natural leader with the proven ability to motivate people and taking accountability
A true passion for providing excellence in service delivery through welldefined end user services and financial management
Focused on driving the best endtoend customer experience
Experience with Service Management and End User platforms such as ServiceNow and Microsoft Endpoint Manager

Why join eHealth NSW

People join eHealth for a range of reasons:

Work towards bettering the lives of patients in NSW
We are one of the largest technology services organisations in the southern hemisphere and partner with key players in the sector
We offer a range of formal and informal training programs in both management and technical skills for staff at all levels
Benefits include flexible work arrangements, wellbeing programs, a range of paid and unpaid leave, financial salary packaging and annual leave loading

Visit our careers page for more information.

We are diverse and inclusive

We are committed to having a workforce that reflects the communities we serve and provide a culturally safe work environment in line with NSW Health's Diversity, Inclusion and Belonging Statement of Commitment.

We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.

Visit our Diversity and Inclusion page for more information, or contact our Aboriginal Workforce team or our Access and Inclusion team for support.

How to apply

Outline your experience in leading and managing a large End User Services team within a complex service industry organisation.
Recall a time when you have had to provide expert advice to optimise business performance. Describe the situation, what you did and the outcome.
In your experience what are the biggest risks to the success of an effective and efficient Managed Desktop Support service.
Provide an example of how you delivered constructive feedback to a staff member? In your example illustrate how you linked this feedback to building on the staff member's strengths, fostering a collaborative team culture and achieving business unit outcomes.

Applications close:
Monday 6 March :59PM

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA).

Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations.

New applicants must have completed the vaccination course prior to commencement with NSW Health,