UX Researcher - Melbourne, Australia - iterate

iterate

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Established Design & Research Practice

The organisation

Bring your technical and analytical talents to the next level at this iconic bluechip organisation. Working to an Agile delivery model, you'll be based within one of the best digital teams in the country, with the latest tools and technologies, on projects that will challenge and excite you. No two days will be alike. You'll be encouraged and supported to achieve both individual and business goals, in a fastpaced environment that is inclusive and progressive.
A customercentric mindset is not just something they talk about. It's a shared attitude within this organisation, and it's helped shape a purposedriven culture their people rave about. Here, job satisfaction won't cost you your personal life. Hybrid and flexible work arrangements are on offer, plus a heap of benefits and incentives that really are the icing on the cake.
What User Experience Research accomplishes in this team / business?
It builds a deeper understanding of design problems.
Informs design decisions.
Provides evidence to support decisions.
Identifies the right problems to solve
Creates awareness of new opportunities for product innovation

Day-to-day, your role will include, but not be limited to:

Plan and Implement a lean UX Testing stream. Recruiting customers in order to test design concepts before development
validating ideas and identifying usability issues sharing actionable insights with the wider project teams.
Develop a phased Research Framework to build organisational capacity for regularongoing usability testing, customer interviews and discovery research.
Design and implement quantitative & qualitative studies throughout the customer lifecycle and support product teams.
Map the endtoend customer journey pinpointing customer needs, expectation and pain points providing a roadmap of product improvement and innovation opportunities.
Continue to optimise the business & wider design teams research ability through training and development
Service design experience a plus