Customer Support Consultant North Lakes - Auto & General Insurance

Auto & General Insurance

Verified Company

North Lakes, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need.

Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

The role

To personally engage with customers and deliver a high-quality low effort customer experience managing the customer journey end to end including making decisions on customer enquiries requiring system overrides and complaint management and resolution while achieving key performance indicators (KPIs) in a complaint manner in line with organisation values and policies and procedures.

Hours and Availability

This is a full time opportunity working rotating shifts in between the times 6am - 7pm with a requirement to work one Saturday every 3 to 4 weeks.

What experience you'll bring

Highly developed verbal communication skills with ability to adapt style to suit different personalities and situations.
Demonstrated experience in identifying customer's needs, clarifying information, researching issues, and providing solutions and or alternatives to suit while complying with company policy and procedure
Demonstrated experience in resolving complex customer enquiries
Ability to multitask and prioritise workload in a fast paced, highpressure environment with predetermined schedules
Team player who establishes strong working relationship and collaborates with others to achieve goals
Demonstrated ability to work in a diverse and multicultural team environment where individual's differences are valued and respected
Committed to one's own learning and development and demonstrated ability to identify own skill gaps
Ability to adapt to change in an everchanging environment
Ability to follow through on promises and commitments consistently and act upon feedback to improve behaviour and results
Demonstrated ability to identify sales opportunities quickly and effectively Computer literate and can demonstrate an ability to learn new systems quickly

Our perks

Location
This role is based at our North Lakes office a convenient location close to local retail, restaurants, and other amenities.

Extra leave

Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Paid parental leave

We support our new parents with paid parental leave and other benefits.

Workplace giving

If you're passionate about a cause, then we are too we offer workplace giving and we'll dollar match your donations to registered charities.

Development opportunities

We're championing your development with internal programs and access to a wide range of online courses.

Employee discounts

You'll receive discounts on Budget Direct insurance products.

Reward and recognition

We reward high performance with employee recognition, reward and incentive schemes.

Onsite facilities

There's excellent endoftrip facilities on offer and private spaces for nursing mothers.

Get social

Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Perks App

Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.