Air Conditioning Technician - Parramatta, Australia - people2people

people2people

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation looking for a passionate HVAC Technical Support Officer

The Role:

Providing national support for all Air Conditioning product related issues involving escalations, reporting to management, and communicating with internal/external stakeholders until a solution is implemented in the field as necessary.

Managing Service KPI via root cause analysis and implementing action plans, managing progress for improvement.

Duties and Responsibilities:

Support Service Centres with technical information and assistance via various supporting processes.
Support with technical assistances and product trainings to Service Centres via collaboration with A/C Trainer/Commissioning officer in Sales team.
Liaise with Quality Control team and conduct initial quality test on new products at warehouse and produce QC test report to the business
Managing Service KPI (such as CRRR
Repeated Repair Reduction by Service Centre tech) via cause analysis and implementing improvement plans.
Involve and assist Training activity for Service Centres
Manage Product rework as required.
Confirm/Produce technical bulletins and prepare Quality reports when required.
Conduct investigations into problem equipment and provide summary, effect and recommendations.
Maintain quality records for factory feedback and management reporting.

About You:

Post trade 35 years of relevant experience in air conditioning industry
Minimum Certificate III in Electro technology, Refrigeration and Air Conditioning
Air Conditioning & Refrigeration Trade Certificate or equivalent

The Perks: