Technical Support Analyst - Sydney, Australia - Clarivate
Description
We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform.We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.
About You - experience, education, skills, and accomplishments- At least 2 years of Technical B2B Customer Support experience
- BA/B.Sc. in a technological field or Library Science studies
- High analytical skills and problemsolving mindset
- Ability to work proficiently in a team and customerorientation
- Ability to communicate in both technical and nontechnical language with customers and coworkers
- Selfmotivated and able to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure
- Experience working in the Library industry
- Experience in the Research field
- Ex Libris is seeking a Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex softwarerelated issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management. Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SAAS environments.
- The position is a Full-Time position.
You will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.
At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life.
Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.
At Ex Libris, we work hard and have fun doing it
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
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