Aps3 Participant Support Officer Robina - Talent International
Description
Job Details:
Location
Robina
Salary
Up to AU$36.27 per hour
Job Type
Full Time
Ref
BBBH97932_
Contact
Samuel Beckett
Posted
about 9 hours ago
The opportunity
Our client is a community focused federal government agency.
They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire hourly rate contract until 30/06/2023 with the opportunity to extend.APS3 level role paying an hourly rate of $36.27 per hour + Superannuation, to be based out of our client's Robina Office.
About the role:
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
Financial Stream responsibilities will include:
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act
- Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the Business systems
About you
- Australian citizenship is a requirement to be eligible for this position
- Previous experience within Government or Disability highly advantageous
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
APPLY
Submit your resume, or for further information please contact
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