After Hours Roster Coordinator - Werribee, Australia - Cohort Staffing

Cohort Staffing

Verified Company

Werribee, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

After Hours Scheduler/Roster Coordinator
Work from home (5pm to 9am - on contract with some fixed hours and on-call).

Victoria State only based role as the initial training and some periodic attendance onsite for office meetings would be required.

About the role

As a key member supporting our Scheduling Team, you will be responsible for the timely and effective allocation of support workers to client needs and schedules.

Using your exceptional people skills and passion for helping our clients, you will assist in the after hours scheduling / filling up of rosters and handle daily shift/ schedule changes as required.

About us
We offers our clients the care they need at their stage of life. We partner with our clients, ensuring they can choose how we support them according to their unique needs. Our carers are trustworthy, reliable, and respectful that they are supporting our clients in their home. Our service is always friendly, personalised, and attentive.

We aim to make their day, every day._

We understand this high level of service is only possible when our team shares the same passion to help and care irrespective of a person's ability or needs, recognising that we are all unique and tailoring our care to the individual.

We appreciate the value in the experience and attributes our employees bring to our organisation's services and in turn we aim to ensure our employees are supported, recognising achievements along the way.

Responsibilities

Coordinating and overseeing all after hours rostering and scheduling tasks
Ensure all rostering and scheduling requests are efficiently and effectively managed in consultation with participants and care team
Promote the positive and professional image of the organisation to internal and external stakeholders, ensuring exemplary customer service
Exercise a high degree of sensitivity and confidentiality in supporting internal and external stakeholders, ensuring each client is treated with dignity and respect
Maintain high level of communication with all internal and external customers
Available oncall roster outside of normal business hours (Ability to be oncall at home on weekends and evenings)
Adhere to Policies and Procedures to ensure your own and others safety in the workplace
Provide reports in a timely manner as requested by your line manager or delegate
Work Collaboratively with other team members and contribute to the development and operation of an efficient & effective NDIS Team & Disability Service
Other duties as required by your line manager or delegate
Ensure all schedule coordination practice is at the highest quality standard, taking measures to improve processes and methods when possible and when required.

To be considered for this role, you will bring the following:

High attention to detail to produce a high-quality standard of work
The ability to solve problems efficiently when dealing with shift allocation scenarios
Experience in managing multiple customer enquiries and prioritising competing priorities
Strong administrative skills within a fast paced and changing environments
Sound time management and a calm, confident communication style
A strong customer focused approach to care
Ability to work effectively within a team to ensure resources meet client demand
Demonstrated ability in maintaining organisational compliance
Thinking/ negotiating/ problemsolving skills
Sound understanding and knowledge of the Disability industry (Desirable)
At least one year of experience working as a roster coordinator or similar role.

Job Types:
Contract

Experience:
Scheduling or Rostering: 1 year (preferred)

Work Authorisation:
Australia (required)

Job Types:
Full-time, Fixed term

Contract length: 12 months

Salary:
$55, $70,000.00 per year

Benefits:

Work from home

Application Question(s):

Do you have experience preparing work rosters?
Do you have experience in administration?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
Do you have a current Police Check (National Police Certificate) for employment?

Work Authorisation: