Sme - Cloud - Sydney, Australia - NOKIA

NOKIA

Verified Company

Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The SME - Cloud is the main customer interface for the Cloud Domain.

The SME - Cloud will also be responsible to maintain information about problems and the appropriate workarounds and resolutions related to respective area of responsibility, such that the organisation is able to reduce the number and impact of incidents over time through technology updates, upgrades and new implementations.

What you will learn and contribute to
Are you passionate about solving problems?

As part of our team, you will:

Act as the onshore customer governance interface Cloud and Orchestration related matters
Establish and maintain strong and productive relationships with the customer and all NOKIA service delivery teams onshore and offshore
Lead (from NOKIA's side) technology innovation for domain, driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
Closely work with offshore Service Delivery team to ensure quality of Known Error record and the Knowledge Database
Conduct Post Resolution Review of critical problems and support to follow up of their activities together with offshore Service Delivery Managers / Team Leads / Lead engineers
Build awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Expert
Lead (from NOKIA's side) the review of customer's projects in the domain (e.g. software / hardware upgrades)
Lead (from NOKIA's side) the review of customer's network capacity analysis and expansion plans on the domainLead (from NOKIA's side) the implementation of inscope software / firmware / security patch/updates
Ensure all documentation of standard technical procedures is kept uptodate and ensure compliance to these standards
Perform due diligence on upscope works including estimation of effort for all Cloud and Orchestration platforms as required

Your skills and experience

You have:

Experience working with VMWare vSphere, vSAN, NSX-T and VIO
Experience working with Openstack platforms, services and commands.
Experience with OpenStack SDN including Open vSwitch and vxlan
Experience working with Cloud Native Networking (CNI, Calico) and Service Mesh (Istio)
Minimum 7 years of experience in technology management position or a comparable discipline within the virtualisation technology space
Strong influencing and relationship management skills with customers, internal business stakeholders and vendors
Proven track record and experience of successful matrix management of technical teams including development, coaching, performance feedback and evaluation
Good to excellent command of English (verbal and written)
Excellent ability to manage multiple high priority efforts, competing priorities and flexibility to adjust to changing requirements, schedules, and priorities
Experience in managing vendors, KPI's and SLA's
Ability to relate to technology and have fast adoption skills
Strong experience with IT service desk, networks, datacentres, infrastructure & operations
Selfdriven and resourceful to achieve goals independently as well as work well in groups

It would be nice if you also had:

Experience working with NFVI (CEE and SDI)
Experience with Rancher or ECCD.
Experience with HELM charts

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality: