Client Support Worker - Sydney, Australia - Anglicare

Anglicare

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Client Support Worker - Mount Druitt

Are you an experienced Community Service or Client Services professional with a passion for supporting people in need?
Are you looking for a rewarding and meaningful job opportunity?
Our staff are missionhearted and highly engaged are you?

About us:

As a Christian organisation with a heritage of service spanning 160 years, we exist to serve our community, enrich life and share the love of Jesus.

Combining our resources and expertise enables us to work even more effectively to meet changing needs as we reach and serve more people at all stages of life.

To find out more please visit: Anglicare Aged Care & Community Services - Sydney & Surrounds

Benefits:

Tax-Free Salary Packaging available up to $15,900
Opportunities for career progression, professional development and training
Employee Assistance Program for confidential wellbeing support
Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
Fitness passport, discounts to over 800 gyms, pools and fitness centres
Treehouse benefits and rewards, discounts to retail, accommodation and entertainment

About the role:

Anglicare have an exciting opportunity for a permanent full time Client Support Worker to join our Food and Financial Assistance team.

You will be providing intake assessments, information and initial support to Food and Financial Assistance clients on arrival at our office in Mount Druitt or remotely via telephone, to ensure effective delivery of client services.

Key responsibilities (not limited to):

Be the first point of contact for clients and visitors, responding to incoming calls and people arriving onsite with a warmth, calmness and compassion.
Support people seeking help by providing initial assistance, intake assessments and appropriately identifying and prioritising their needs for further assistance.
Provide suitable referrals and information to vulnerable clients needing other support.
Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite
Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database.
Ensure that general administrative tasks are completed on time by maintaining and improving admin procedures/systems and completing administration activities.
Actively contribute to team meetings, events and projects, including provision of administrative support as required.
Actively support the team and demonstrate Anglicare's vision, mission and values in the way you conduct your work.

Minimum Requirements:

Qualifications and experience in Social Work or Community Services, or in Customer Service working in a community setting
Welldeveloped interpersonal, telephone and written communication skills
Strong computer skills including data base management
Excellent time management and ability to prioritise multiple competing demands
Genuine compassion for people in financial hardship and an understanding of its impact
Ability to provide support to clients who present with complex needs
Ability to perform general administrative duties accurately
A
driven,
hardworking,
flexible and
proactive attitude to work
A valid Working with Children's Check for paid employment
Covid 19 vaccination is strongly recommended