Guest Regulatory Information Administrator - Sydney, Australia - The Star Entertainment Group
Description
At The Star Entertainment Group, we aim to be Australia's leading integrated resort company.Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
As our Guest Regulatory Information Administrator reporting to the Group Manager Responsible Gambling, you will play a pivotal part in administering guest-oriented business processes and practices, particularly in relation to Privacy and Responsible Gambling.
A few of your responsibilities:
- Manage and respond to requests for information pursuant to the Privacy Act 1988 (Commonwealth)
- Process exclusions paperwork and maintain records of exclusion decisions
- Support the operation of Exclusion review Committees
- Assist the Patron Liaison Managers to maintain business processes and standards documents
- Assist in the administration of the Protect Database particularly in respect of The Responsible Gambling Persons of Interest register and Exclusions related registers
What we are looking for:
- Attention to detail as well as time management skills
- Tertiary qualification in that discipline or equivalent experience.
- Accreditation with Australasian Compliance Institute desirable.
- Previous compliance experience in a multipurpose operational environment.
- Exposure to regulatory work environments.
Ideally you will have strong foundations in regulatory compliance and administration, preferably in within relevant industry such as healthcare, finance or legal.
Your demonstrable experience navigating complex regulatory frameworks will set you up for success and enable you take on the challenges of a matrix business structure.
What we can offer you:
- Extraordinary growth opportunities personally and professionally
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and drycleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)
_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._
Our culture:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
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