Engagement Manager - Melbourne, Australia - Delivery Centric Technologies

Delivery Centric Technologies

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Title:
Engagement Manager

Location:
Melbourne

Employment Type:
Permanent

Responsibilities:

Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources.
Meet customer expectations for all the projectrelated deliveries partnering with the delivery partner and the rest of the organization and other service partners as required.
Delivering LTIMindtree commitments.
Track and monitor program related processes, KPIs, SLAs and ensure 100% compliance to organizational activities.
Lead and mentor a team of technical members and serve as an escalation point for delivery issues.
Perform regular delivery risk reviews and support the project teams with escalations and resolutions as required.
Delivering to intended ROI/Profitable outcome.
Customer satisfaction and relationship.
Resolving client impediments.
Ensure SOW, Purchase Orders, Invoices, timesheets, etc are submitted and processed on time.
Proactive risk and issue management working with the program manager.
Drive proposals proactive and RFP responses, working with different service lines and SMEs and own delivery approaches along with financials.
Must be a trusted advisor to customer and must be able to bring in innovation and best practices.
Must have technical development background.
Experience in working with people of diverse culture, cross utilization and cross culture.
PMP, CSM/PSM1 are nice to have.

Skills:

Global Delivery Management
Good understanding of Banking and Insurance domains.

Requirements:

Manages the customer relationship at the project level.
First point of project escalation for customer
Project Plan and Budget and resource management
Weekly status reporting
Budget, scope, schedules and milestone planning
Risk analysis and Change control

About Us:

We are
Delivery Centric, a dynamic technology company that is transforming the delivery of
cloud implementations and
Cyber security. We are
headquartered in Australia with a global presence.

We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.

-
Why work with us?_

Work with
diverse technologies,
projects,
clients and
industries.
Spend your days in a
creative and
innovative environment.
Share
experience and
knowledge as part of an
agile and
dynamic team.